Careers
We are a next generation collaboration platform that unites AI agents and humans to revolutionize the way enterprises work, innovate, and thrive.
Our Values
Current Openings
Customer Success Manager
About The Position
Build the Future Workforce
Wand turns AI into labor. It enables humans and AI agents to operate together as a unified, hybrid workforce, with comprehensive management and oversight. And it’s already operating at scale inside some of the world’s largest organizations.
Wand built the world’s first Agentic Labor Infrastructure enabling governments and global enterprises to create, manage, and scale digital workforces.
Our mission is to integrate agent ecosystems into the core of work and business, unlocking a generational leap in the global economy. We’re building the infrastructure that lets humans and AI agents operate together safely, transparently, and at scale.
Join Wand in leading the Agentic Shift
Wand is building a high-performing global team who take full ownership of what they build. We lead by example, move fast, make data-aware decisions, and continuously push for more- always with a focus on delivering real value to customers.
You would be joining a world-class team that combines deep research expertise and real-world product execution, with experience spanning Deepmind, Google, Amazon, Miro, Elise AI, IBM and Accern.
Requirements
The Mission
You will be the primary relationship owner for Wand’s enterprise customers across the Gulf Region and broader Middle East. Your role is to ensure customers successfully adopt Wand, realize measurable value, and expand usage over time across business units and strategic workflows.
This is a high-touch enterprise Customer Success role focused on large organizations, particularly in Financial Services and Insurance. You will understand each customer’s internal structure, strategic priorities, and operating realities, then translate that into a clear program of adoption, enablement, measurement, and expansion.
You will work closely with Solution Architects, who own the technical relationship, and Sales Directors, who own the commercial relationship. You will own the ongoing customer program and help ensure that post-sale execution is structured, visible, and growth-oriented.
Role Responsibilities
Own the Customer Relationship
- Serve as the primary post-sale relationship owner for enterprise customers across the Gulf and Middle East.
- Build trusted, multi-threaded relationships across executive sponsors, program leaders, IT teams, and business stakeholders.
- Lead Executive Business Reviews and strategic account discussions focused on adoption, business outcomes, ROI, and account roadmap.
- Act as the customer’s internal advocate and ensure their needs are represented across product, engineering, and leadership discussions.
Drive Adoption & Value Realization
- Design and execute customer-specific onboarding and enablement programs tied to business goals and operational workflows.
- Define success metrics and measurable outcomes at the beginning of the customer journey.
- Monitor adoption trends, identify risks, and intervene early with structured action plans.
- Conduct stakeholder workshops and training programs to expand customer maturity and product usage.
- Partner with Solution Architects to translate technical deployments into business-level success narratives.
Manage the Program
- Maintain account plans, success roadmaps, stakeholder maps, and risk tracking for each customer.
- Track account health, product usage, engagement levels, and renewal readiness.
- Own escalations end to end with clear communication, coordination, and urgency.
- Work cross-functionally with Product, Engineering, Sales, and Legal to ensure customer commitments are met.
- Operate with strong discipline around documentation, follow-up, and execution management.
Grow the Account
- Identify and develop expansion opportunities within existing customers, including new business units, new use cases, and broader rollout potential.
- Partner with Sales on renewal planning and upsell opportunities.
- Maintain a clear view of account risk and ensure there is no surprise churn.
- Build strong internal champions who support Wand through procurement, governance, and expansion cycles.
Key Requirements
- 5+ years of experience in Customer Success, Enterprise Account Management, or Program Management in enterprise software.
- Strong experience working with large Financial Services and Insurance organizations in the Gulf region.
- Experience owning strategic post-sale relationships for complex enterprise customers.
- Ability to manage structured customer programs focused on adoption, value realization, and expansion.
- Strong executive communication and stakeholder management skills.
- Ability to discuss AI/ML-based or technically complex software products with both technical and business stakeholders.
- Experience handling enterprise escalations and cross-functional coordination.
- English is required; Arabic is a strong plus.
- Willingness to travel across the region for strategic customer engagements.
Preferred Experience
- Experience in BFSI, InsurTech, FinTech, RegTech, or other regulated environments.
- Experience with AI, automation, enterprise SaaS, or transformation platforms.
- Strong familiarity with enterprise buying behavior and relationship management in the Gulf region.
- Experience in high-growth startup or scale-up environments.
Personal Characteristics
- You are structured, proactive, and highly organized.
- You think in terms of programs, outcomes, and business value.
- You are calm and credible in front of senior enterprise stakeholders.
- You are commercially aware and know how to support expansion without becoming transactional.
- You are disciplined in execution and strong at internal coordination.
- You thrive in dynamic environments and take full ownership of your accounts.